MEDirect

FAQ

Everything you need to know about working with MEDirect — whether you’re already part of our panel or thinking about joining.

For Experts

Our Expert FAQ is designed to give you clarity at every stage of your MEDirect journey. Whether you are considering joining our panel or are already part of our expert community, it is all about making your medicolegal practice easier, more transparent, and in your control.

Your questions,
answered

Got questions about building your medicolegal practice with MEDirect? Our Expert FAQs cover everything from billing and bookings to security, support services, and growing your business. If you would like more information, please contact us directly.

A medicolegal practice management system is a complete end-to-end digital platform that streamlines every stage of the medicolegal workflow. Unlike generic medical practice software, it is designed specifically for independent medical experts and referrers in personal injury and insurance matters.

The MEDirect Digital-First Platform Management System enables you to:

  • Take secure online bookings from referrers, insurers, and lawyers.

  • Automate the medicolegal report production process.

  • Receive auto-confirmations of appointment bookings, reschedules, cancellations and referrer In-Platform Chats.

  • Auto-send SMS reminders to claimants.

  • Upload and share case documents securely in line with ISO 27001, SOC 2, HIPAA, and Privacy Act compliance.

  • Automatically track and chase outstanding documentation.

  • Generate court-ready reports using templates pre-populated from referral data.

  • Create, dispatch, and manage invoices and debtor payments seamlessly.

Think of it as the Genie, Medical Director, or Best Practice of primary care software, but built for medicolegal experts and so much more.

MEDirect’s custom-built, fully encrypted medicolegal platform has been built in alignment with the Australian Privacy Act, Health Records Act, ISO 27001, SOC 2, and HIPAA standards. Hosted securely on Australian soil with triple backup protection, your data is never at risk, with no breaches and no data loss.

All report-related work, including transcription, is conducted directly within the platform, eliminating the need to move documents outside its secure environment. This added layer of compliance means you can confidently accept referrals from government agencies, insurers, and financial institutions.

With MEDirect, there are no joining fees, no monthly or annual subscriptions, no exclusivity, and absolutely no lock-in contracts.

Join today, and if you decide MEDirect is not right for you, you can walk away 100% risk free.

But we are confident that once you experience how intuitive our digital-first medicolegal platform is, you will not look back. And with higher profit margins and less admin, the bonus speaks for itself.

MEDirect gives you a full suite of digital tools plus a tailored marketing plan to grow your practice. We promote you to 18,000+ referrers nationwide, while our double-sided marketplace ensures you’re easily found by lawyers, insurers, and employers. And because MEDirect is broker-free, you keep more of your earnings and stay in control of your practice.

Absolutely. MEDirect actively provides you with appointments through our comprehensive network of referrers, spanning insurers, lawyers, employers, and government agencies. We are proactive in winning new tenders and opening additional avenues of work to support the growth of your practice. Our team advocates on your behalf, helping to build your bookings and strengthen your profile within the industry.

To maximise your opportunities, we also work directly with your existing referrers to ensure they are registered on the MEDirect platform and ready to book you without delay. As a result, you benefit from our wide referral base in addition to your existing one, fully supported by a team that is driven to help fill your calendar and grow your medicolegal business.

Yes, you can continue to accept appointments through an alternate medicolegal company if you wish. However, over time, our aim is for you to be earning significantly more and enjoying such consistent bookings through your own direct MEDirect booking platform that it simply does not make sense to receive medicolegal bookings any other way.

With MEDirect, you remain in full control: list your availability, let referrers book you directly, and benefit from streamlined, efficient scheduling with no brokers, no wasted slots, and no missed opportunities. As your practice grows and your diary fills, we hope you will find the advantages of direct bookings through the MEDirect Booking and Practice Management System make traditional broker-driven systems obsolete.

We build a customised site featuring your bio, photo, and video, plus optional support for blogs and content. It’s fully integrated with your medicolegal practice management system so referrers can find and book you directly online.

Referrers register through the MEDirect Booking Platform, making their contact details, including email, phone, and manager information, instantly available. In addition, MEDirect’s practice management system includes a built-in chat function so you can message referrers directly in the platform for fast and secure communication.

MEDirect’s digital-first practice management system automates your medicolegal administration—from bookings and reminders to reports, invoices, and payments. Referrers view your real-time calendar, cutting down back-and-forth confirmations. With automatic appointment confirmations, technology-driven document chasing, secure in-platform storage for documents, emails, and transcripts, and quick rescheduling with just two clicks, you benefit from a truly streamlined workflow. The result? Less admin, fewer errors, and substantially more time to grow your medicolegal business.

MEDirect connects you with a range of independent service providers to support your practice, such as room hire, transcription, telehealth concierge, QA report reviews, and virtual practice managers. These providers are seamlessly added to your practice team within the platform, so you can collaborate with them directly in the platform and take full advantage of all the technology’s features. You only pay for the services you use, making your support team flexible and completely integrated into your workflow.

Yes you can. We will assign them as part of your practice team so they can work through the secure platform too.

We never delete your reports or documents. They remain securely stored in your MEDirect Practice Management System for as long as you use the platform to manage your medicolegal business. You’ll always have access to your files, anytime you need them.

Yes. You can export and save your reports and documents to your own hard drive at any time. However, we recommend working within the MEDirect portal to ensure you always have the most recent, up-to-date version securely stored.

Yes. All your referrer data can be easily accessed and exported if you decide MEDirect is not the right practice management system for your medicolegal business. You stay in full control of your information.

MEDirect is a practice management system, not a broker. You do not give MEDirect your appointments; you simply make them available on the platform.

For each online booking, we charge a $25 booking fee (plus GST), plus an 8.5% platform fee on the invoiced amount. That’s it. No hidden costs and no lock-ins.

For example, on a $2,500 report, you would only pay a $25 booking fee (plus GST) and a $212.50 platform fee.

And if the booking is cancelled and you’re unable to charge a fee, MEDirect does not charge you a fee.

Yes we are a partner of IRO for the Approved Funding Program and all your approved medicolegal reports will be paid through IRO.

Scroll to Top

SUBSCRIBE TO
OUR NEWSLETTER