In our second article on technological innovation, we explore the growing use of Telehealth and how it is being used to help solve the challenges of mental health claims across regional, rural and remove Australia.

Early intervention is pivotal to successful claims outcomes, but sometimes it can be difficult to determine exactly what treatment has been undertaken, what the response has been and the treatment strategy that will be implemented moving forward. That’s when you need an IMC!

The subject on every life insurer’s lips at the moment is the Life Code and with good reason. With a firm delivery date of July 1, 2017, Life Code committees have been busy restructuring internal practices, rewriting policies and training staff to ensure they are compliant with the code. Whilst the changes have placed enormous pressure on Life Insurers to revisit their modus operandi, most people would agree the changes are necessary and serve as a timely catalyst for implementing practices that will future-proof the industry.