TURN THAT TOUGH TALK INTO CONSTRUCTIVE DIALOGUE
MANAGING DIFFICULT CONVERSATIONS
In the workplace, we all face situations where we’re required to have difficult conversations. It could be addressing someone’s behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim. This course aims to remove the fear factor from difficult conversations and show how the right approach can help turn that tough talk into a constructive dialogue. Course content includes:
- Understanding difficult conversations
- Overcoming emotional responses
- Rewriting our “stories”: The Path- to-action model
- Key principles for navigating difficult conversations
- Taking on the 3rd person
- Framework for conducting difficult conversations
- Maintaining psychological safety for best outcomes
- Dealing with misunderstandings
- Dealing with “Blow-ups and “Clam-ups”
- Knowing when to walk away